General conditions individual reservations

General Terms and Conditions for Individual Reservations

BOOKING

You will receive a confirmation of your booking by email. You must be at least 18 years old to book accommodation. Upon arrival, we ask that you present valid identification. The hotel reserves the right to cancel the booking if valid identification cannot be provided.

CHECK-IN – CHECK-OUT – CANCELLATION

Check-in is from 4:00 PM. If you expect to arrive after 6:00 PM, we ask that this be arranged in advance.

Check-out is by 12:00 PM. If you would like a later check-out, we ask that this be arranged in advance.

A valid credit card is required to complete the booking. The card will be charged 30 days before arrival, once the free cancellation period has expired. Certain offers may be subject to special terms, and this will be stated in connection with the booking. Payment for minibar, bar, dinner, room service, and similar items is due at check-out.

In the event of a no-show, the confirmed room and activity, such as a boat trip or event, will be charged in full.

Cancellation of a confirmed hotel room must be made no later than 30 days before the agreed arrival date. If cancelled later than this, the confirmed price will be charged in full.

All our rooms are non-smoking. We ask that designated smoking areas be used.

DAMAGE

The guest is financially responsible for any damage to hotel rooms, furnishings, or other equipment caused by the guest.